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Pileus Technologies Blogs

Pileus Technologies has been serving the Kansas area since 2018, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Take the Strain Off Your Eyes with Dark Mode

Tip of the Week: Take the Strain Off Your Eyes with Dark Mode

Sometimes the last thing you want to do is stare at a bright computer screen and have the white glare bother your eyes. While we know that staying away from computers and devices is particularly hard, especially in the office environment, a dark mode option can make your device easier to tolerate for extended periods of time.

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5 Reasons Why Companies Fire IT Guys

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The IT industry is brimming with so many IT guys and experts with various specialties these days. You would think it's an easy task hiring one for your company. Finding an IT guy is not the problem. Finding a competent, reliable, and affordable IT professional can be challenging for many businesses. When you think you have found the right person, issues start to come up, and you have no choice but to fire them and start the search again.

 

There are several possible reasons why companies end up firing their IT guys. Here are the Top Five issues most commonly cited by company owners and why these issues can be very detrimental to a business.

 

Poor Response Time

 

A timely response is important in most aspects of a business. Particularly when it comes to the crucial areas where downtime can be costly or cause the operations to stop, and because of this reason, you should avoid working with IT specialists that are consistently late for scheduled tasks or who do not show up at all.

 

Unexpected Charges

 

There are tech experts that are incredibly proficient and good at what they do. But when the bill arrives, it includes unexpected charges that were not in the initial quote. Aside from being highly unprofessional, such surprise invoices might also cause you to go over budget, which is certainly not good for your business.

 

Scope Creep

 

Sometimes also known as feature creep or requirement creep, scope creep is becoming more rampant in the IT industry. It is an extension or expansion of an IT task because the hired expert can't resolve the issues immediately. Instead, the original problem branches out into several other issues, so the scope of the task keeps increasing. By the time everything is resolved, it will have taken up much more time and cost much more money than expected.

 

Speaks in Very Technical Terms

 

Some IT professionals speak in very technical terms. This practice is a problem when talking to clients who are not tech-savvy. Perhaps they are so used to geek-speak that it has become part of their daily language, and they assume that everyone else understands what they are talking about, even when the client has no clue.

 

Some IT guys intentionally speak in technical terms to show that they are the expert and know more than the client about technical matters. While this may be true, taking on a condescending tone will not help anyone. It is much better to hire an IT guy to educate the clients about the system instead of making them feel dumb.

 

Bad Customer Service

 

The IT industry is a service-intensive industry, so it can be perfectly natural to expect that you would get great, or at least decent, customer service from them. You are paying for the service, so you should not settle for anything less. At the first sign of bad customer service, many companies would not hesitate to fire the IT guy because so much time is wasted.

 

Conclusion

 

The best way to avoid hiring a bad IT guy would mean being more meticulous in your search. Don't be afraid to be choosy when selecting from applicants. Read through their CVs very carefully and pick only those that seem reliable and professional. And always check references.

 

During the interviewing process, screen the applicants thoroughly by asking them the right questions. Based on their answers to these questions, you will be able to decide on whether they are the right person for the job or not. Considering hiring someone to manage your IT? Contact us today!

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Is Cloud Storage as Secure as We Need It To Be?

Is Cloud Storage as Secure as We Need It To Be?

We frequently encourage our clients to consider the cloud as a viable option for their data storage needs, be they someplace to store a copy of their data backup or even their primary storage option. Having said that, it is important that we clarify that this cloud storage needs to be secure. Let’s explore how to ensure that much is true.

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Some Places Encryption Should Be Used Frequently

Some Places Encryption Should Be Used Frequently

Protecting your organization’s data is a major focus of businesses these days, especially as threats grow more powerful and they better learn to penetrate the countless safeguards put into place. Let’s go over how encryption can help you cover all your bases—especially if hackers do manage to get through your security precautions.

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Here are Some of the Most Popular Technology Resolutions for 2022

Here are Some of the Most Popular Technology Resolutions for 2022

With every new year comes new resolutions designed to help you defeat bad habits and bring better ones into your organization. Here are a couple of resolutions you can adopt for your business, particularly in terms of technology management and IT.

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(316) 350-7101
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800 East 1st Street N Suite 390
Wichita, Kansas 67202

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Sometimes the last thing you want to do is stare at a bright computer screen and have the white glare bother your eyes. While we know that staying away from computers and devices is particularly hard, especially in the office environment, a...

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