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5 Reasons Why Companies Fire IT Guys

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The IT industry is brimming with so many IT guys and experts with various specialties these days. You would think it's an easy task hiring one for your company. Finding an IT guy is not the problem. Finding a competent, reliable, and affordable IT professional can be challenging for many businesses. When you think you have found the right person, issues start to come up, and you have no choice but to fire them and start the search again.

 

There are several possible reasons why companies end up firing their IT guys. Here are the Top Five issues most commonly cited by company owners and why these issues can be very detrimental to a business.

 

Poor Response Time

 

A timely response is important in most aspects of a business. Particularly when it comes to the crucial areas where downtime can be costly or cause the operations to stop, and because of this reason, you should avoid working with IT specialists that are consistently late for scheduled tasks or who do not show up at all.

 

Unexpected Charges

 

There are tech experts that are incredibly proficient and good at what they do. But when the bill arrives, it includes unexpected charges that were not in the initial quote. Aside from being highly unprofessional, such surprise invoices might also cause you to go over budget, which is certainly not good for your business.

 

Scope Creep

 

Sometimes also known as feature creep or requirement creep, scope creep is becoming more rampant in the IT industry. It is an extension or expansion of an IT task because the hired expert can't resolve the issues immediately. Instead, the original problem branches out into several other issues, so the scope of the task keeps increasing. By the time everything is resolved, it will have taken up much more time and cost much more money than expected.

 

Speaks in Very Technical Terms

 

Some IT professionals speak in very technical terms. This practice is a problem when talking to clients who are not tech-savvy. Perhaps they are so used to geek-speak that it has become part of their daily language, and they assume that everyone else understands what they are talking about, even when the client has no clue.

 

Some IT guys intentionally speak in technical terms to show that they are the expert and know more than the client about technical matters. While this may be true, taking on a condescending tone will not help anyone. It is much better to hire an IT guy to educate the clients about the system instead of making them feel dumb.

 

Bad Customer Service

 

The IT industry is a service-intensive industry, so it can be perfectly natural to expect that you would get great, or at least decent, customer service from them. You are paying for the service, so you should not settle for anything less. At the first sign of bad customer service, many companies would not hesitate to fire the IT guy because so much time is wasted.

 

Conclusion

 

The best way to avoid hiring a bad IT guy would mean being more meticulous in your search. Don't be afraid to be choosy when selecting from applicants. Read through their CVs very carefully and pick only those that seem reliable and professional. And always check references.

 

During the interviewing process, screen the applicants thoroughly by asking them the right questions. Based on their answers to these questions, you will be able to decide on whether they are the right person for the job or not. Considering hiring someone to manage your IT? Contact us today!

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Your IT Guy vs. a Managed Service Provider

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There is no question that reliable IT support is a necessity for all of us, including small businesses. The reason is that most transactions and business functions are completed online. Business owners need to decide on the type of IT support they need. Whether that be an internal IT department or a Managed Service Provider. Let’s take a look at some typical IT scenarios.

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The Top 5 Red Flags in the IT Industry

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All businesses today rely heavily on IT support. Some have their own in-house IT experts, while many others choose to hire managed service providers, or MSPs, to perform specific IT functions for their company. These services are needed to oversee the office hardware and software and stay ahead of the competition. Like all industries, the IT industry has a few red flags that need to be addressed. 

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Cybersecurity Insurance to Protect Your Data

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Cybersecurity is one of the foremost concerns of many companies today. Especially for small and medium businesses that utilize online sales. To face these unforeseeable attacks, you can prepare ahead of time by taking out a dependable cybersecurity insurance plan. This coverage gives you a chance to recoup what you might potentially lose in the face of a cyber-attack.  

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Disaster Data Recovery: Are You Prepared?

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Most businesses have now gone digital, taking their processes online and storing data in the cloud and whatnot. While speedier transactions and greater portability make this technique very convenient, it also poses some risks. One of these is the risk of digital disasters and possible security breaches from all directions. In other words, if you aren't vigilant, all of your company's data can be stolen or encrypted. Do you have a disaster data recovery plan in place that meets all of your requirements?

Unforeseen Disasters and Breaches in 2021

In recent years, there have been numerous disasters that have affected global companies in different industries. Most of the attacks in 2021 came in the form of ransomware that took advantage of human gullibility.

The electronics company Acer took a hard blow in cyber-attacks in 2021. Overall, they ended up dealing with a $50 million ransom demand that a notorious hacking entity called ReEvil supposedly asked for in exchange for the return of a massive amount of stolen digital data.

In April of this year, Facebook suffered a security breach that exposed the personal information of over 530 million users. Screen scraping is a technique used by hackers to get information from websites. It's how they were able to access the data files of almost 92% of LinkedIn members and obtain personal details like emails or phone numbers!

Because of the lockdowns and work-from-home setups, previously protected information became exposed in the digital world. Luckily, most companies had reliable security policies that protected data coming in and out of their office networks. However, with most individuals working remotely and using devices, it is difficult for a corporation to keep control over their security network, necessitating an upgrade.

The Importance of Proper Preparation and Safeguarding Your SMB

Business owners often make the mistake of believing that something like this will never happen to their company. They like to believe that because they are a tiny firm, no hacker would be interested in attempting to compromise them. As a result, many don't even bother to take precautionary measures to protect their small or medium-sized businesses from potential threats.

Unfortunately, small and medium-sized businesses are easy to crack and are typical targets of these hackers. Many companies lack the appropriate infrastructure and security tools to protect themselves from cyberattacks. To keep from being a victim, you must partner with a managed services provider that can provide you with an ironclad disaster data recovery plan.

Creating a Good Disaster Recovery Plan

Disaster data recovery is a serious matter that should not be taken lightly. The process of developing this plan entails a great deal of deliberation and decision-making.

Begin by defining a sensible recovery time objective (RTO). This process is the amount of time you expect to be fully back on track after disaster strikes. The shorter the RTO, the more expensive the disaster data recovery will be, so you need to consider this.

Also, make sure to clearly outline the duties and responsibilities of each individual employee in your organization. In addition, establish a clear communication plan as well as security protocols.

Of course, the most crucial parts of disaster data recovery are having offsite data backup and installing dependable and updated anti-spyware tools on all the devices used for business procedures. You should also test your disaster recovery plan with your staff. That is the only way to find out if it works.

Hire a Professional MSP for Disaster Recovery

As you can imagine, disaster recovery is a complex matter. If you want to know that your plan can protect you, the best option is to have a fully managed disaster data recovery solution from a reliable MSP. 2021 slammed us with a plethora of serious security threats for SMBs, and it’s scary to think of what 2022 might bring.

Ensure the safety of your company now before it is too late! Contact us today, and we will show you how.

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10 Questions to Ask Yourself When Evaluating Your IT

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Although successful business owners are often cut from different cloths, one factor that many share is constantly measuring and assessing everything involving your business. From the profitability of particular departments, to equipment lifecycles, to the various expenses your company pays each month, the key to sustainable growth is by understanding what works and what doesn’t.

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7 Critical Factors to Consider When Choosing IT Solutions

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If your job is running a business, it’s pretty likely that making time to fully compare and understand every piece of business technology just isn’t in the cards. Even if you are pretty comfortable around computers and networking equipment, there are a lot of solutions out there, each with a big list of pros and cons. Finding exactly what you need can be challenging, time consuming, and cost you a lot of time and money if it doesn’t quite fit in with what you already have in place.

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The Fundamental IT Defense Plan

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Properly maintained IT security is necessary for the modern business. If your business utilizes email, connects to the Internet, or has employees that use mobile devices like smartphones and tablets, you need to have solid IT security in place. The following covers a lot of common elements required to protect your data and reputation. Keep in mind, depending on your industry, there may be additional compliances and regulations you need to follow.

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Natural Disasters and Data Recovery Plans

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We don’t want to think about possible negative situations when it comes to our lives or our businesses. Planning for disasters means that we’re able to quickly recover from their consequences. In our previous blogs on data disaster recovery, we've covered how to plan for disasters and what types of disasters to consider when writing a data recovery plan. In this blog, we'll take a look at the main points as a refresher. 

The key elements of data recovery plans 

A good disaster recovery plan will have assigned roles and responsibilities to different team members in advance. Planning ahead should ensure there is no time wasted when a disaster occurs. Having clearly defined roles means that team members can get on with their tasks quickly to mitigate the effects of a disaster.  

Another important point is the identification of which assets are critical to operating the business. In a disaster, you need to know which things to protect and sort out first to enable business operations to continue. If someone spends too much time dealing with a puddle on the floor instead of dealing with customer calls, for example, your business could be in turmoil.  

Backing up data is a must for every business. You’re on a dangerous path if you don’t have a plan in place for regular data backups. After all, you can’t recover your data after a disaster if you haven’t backed it up. Businesses must also consider whether they need to back up their IT infrastructure using a ‘cold site’ (a basic version of their infrastructure off-premises) or a ‘hot site’ (up-to-date data backups). As you can guess, the more data you back up, the better off you’ll be. 

Types of disasters to plan for 

It’s difficult to plan for any eventuality; however, there are certain things that all businesses should consider.  

Disasters can include technological disasters like: 

Data breaches 

Hacking  

Ransomware 

Or natural disasters like: 

Earthquakes 

Tsunamis 

Volcanoes 

Flooding 

Tornados 

Pandemics 

The impacts of any of these disasters are huge. Essentially, they can result in a business completely folding. Depending on the type of disaster, there could be all sorts of consequences. For example, the loss of supply chains, loss of assets and buildings, loss of life or personnel, and the loss of data. Since these consequences can be disastrous, it’s important for all businesses, regardless of size, to have contingency plans for disasters. 

Planning for disasters 

Businesses need to have contingency plans for dealing with disasters of every possible type. Different companies will, of course, have different needs.  However, some things are necessary for all businesses to include in their data recovery strategy plan. These include data, insurance, finances, resources, personnel, technology, compliance requirements, and the supply chain. 

Types of disaster data recovery 

There are a variety of options when it comes to data recovery. Perhaps the simplest method is backup. Your data is stored on or off-premises, or both for extra safety. However, relying solely on data backup gives minimal protection for businesses. If there is no backup of the IT infrastructure as well, there could be even bigger issues.  

An effective data recovery plan needs strategies and procedures for backups. You should know who will perform the backups and how often they will be done. Those responsible for data backups must also work out the business’s recovery time. Calculate the amount of time the organization can be ‘down’ after a disaster and work from there. 

The data recovery strategy should be tested and updated continually to protect the business from new threats. In this way, the business will be able to navigate challenges successfully. Planning a response to a cyberattack ahead of time will make sure your team will know what to do. 

Final thoughts 

Whatever your business and size, the ultimate aim is to ensure you’re well protected and have plans in place for any type of disaster. If you’re struggling to finalize your plans or even start writing one, get in touch with us for a free consultation. 

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The Cloud and Big Data

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Cloud infrastructure is one of the fastest-growing forms of online technology. As a result, it is vitally important for you to understand how cloud computing services work and the benefits that the cloud can offer. We’ll take a look at big data and how the cloud can enhance big data security solutions.

What is the Cloud?

Let’s take a look at what cloud architecture is. Cloud solutions are growing at a fast pace. The growth is widespread. You can’t go a day without using, or at least being affected by, cloud services. However, many of us still don’t have a complete understanding of what the cloud is. We just accept that it’s something vague, existing somewhere, and we unknowingly access it.

So, the question remains – what is the cloud? How does the cloud work? What makes the cloud such an immense storage solution?

Modern cloud infrastructure, at its simplest, is an information technology solution that allows you to save data and files online. This might not seem all that impressive, but when you consider how cloud storage providers achieve this, it’s very intriguing.

Think back to days gone by when saving a file could only be done on the device you were currently working on. If you wanted to share a file between devices or with colleagues, you would need to manually send it to them. Sometimes this meant burning the data onto offline, physical media. When your colleagues were done with the files, they’d return them to you the same way.

Cloud computing simplifies this process. Instead of dragging and dropping files, or sending files by email, cloud technology allows the files to be saved offsite. This is done through extensive data centers provided by cloud computing companies. These data centers create multiple virtual “devices” that are capable of saving your files. These files can then be retrieved anywhere, anytime, with an ordinary internet connection.

Cloud Technology Makes Life Easier!

Cloud technology operates online instead of on an individual device level. This makes online interactions far easier than in the past. Cloud technology ensures that you can share files across the business network to multiple different desktops, tablets, laptops, and the like. Files can be retrieved even when the operator is on the go!

As such, it’s safe to say that the cloud has opened up a whole world of potential for businesses and individuals alike. And you can use cloud solutions for more than just sharing today's cafeteria menu with the faculty. Cloud architecture has become immensely powerful in recent times. And the proof of that power is that the cloud can safely and reliably store big data.

What is Big Data?

Like everyone else, you’re probably wondering – what is it? We haven’t clarified this yet. However, it is a vitally important concept in our modern world. The cloud stores this data.

Big data is, surprisingly, exactly what it sounds like. It is a collection of vast amounts of data that needs to be stored. It is called ‘big data’ because, the created data will almost always be too immense for a normal computer or device to store. However, cloud devices that share storage space can allow this information to be stored easily and safely. That data is hosted virtually in data centers, safely and securely.

Who Creates Big Data?

Big data isn’t a problem for individuals or small businesses. Our internet browsing history is unlikely to be so substantial in size that we would need to store the information we produce in the cloud. Large, network-based systems that generate bulk amounts of data that need a lot of storage space, are labeled big data.

The amount of data these network-based systems generate is so great that it would be simply impossible for any off-the-shelf physical device to successfully store it. Moreover, these extensive data sets would take an immense amount of time for our computers to organize and sort. Wed be waiting for a long time before we got any sort of useful information from the big data.

Growing businesses need a better storage solution with greater capacity for analyzing information. This scenario is where cloud storage solutions come into play.

How Cloud Computing Can Securely Store Big Data

Cloud computing technology is state-of-the-art technology that expert and specialist data centers host. By storing big data on the cloud, companies can benefit from safe data storage. It is also a working back-up system in case of a disaster or network breach. This means, even if one virtual drive should go down, your big data will still be readily available from another drive. Moreover, hacking into cloud systems can be far more complicated than hacking into a physical device. This provides superior protection for files. As a final perk, storing vast quantities of big data on a virtual device can also be much more affordable than investing in physical devices for the same end goal. That means it’ll probably save you money!

Learn More About Cloud Computing and Big Data!

As a provider of premium quality IT services and solutions, we’re here to help you find the right support for your needs. So, if you want to learn more about big data, contact our IT services team today. From cloud storage solutions to small business computer support, we’re here to help!

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