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Pileus Technologies Blogs

Pileus Technologies has been serving the Kansas area since 2018, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Take the Strain Off Your Eyes with Dark Mode

Tip of the Week: Take the Strain Off Your Eyes with Dark Mode

Sometimes the last thing you want to do is stare at a bright computer screen and have the white glare bother your eyes. While we know that staying away from computers and devices is particularly hard, especially in the office environment, a dark mode option can make your device easier to tolerate for extended periods of time.

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5 Reasons Why Companies Fire IT Guys

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The IT industry is brimming with so many IT guys and experts with various specialties these days. You would think it's an easy task hiring one for your company. Finding an IT guy is not the problem. Finding a competent, reliable, and affordable IT professional can be challenging for many businesses. When you think you have found the right person, issues start to come up, and you have no choice but to fire them and start the search again.

 

There are several possible reasons why companies end up firing their IT guys. Here are the Top Five issues most commonly cited by company owners and why these issues can be very detrimental to a business.

 

Poor Response Time

 

A timely response is important in most aspects of a business. Particularly when it comes to the crucial areas where downtime can be costly or cause the operations to stop, and because of this reason, you should avoid working with IT specialists that are consistently late for scheduled tasks or who do not show up at all.

 

Unexpected Charges

 

There are tech experts that are incredibly proficient and good at what they do. But when the bill arrives, it includes unexpected charges that were not in the initial quote. Aside from being highly unprofessional, such surprise invoices might also cause you to go over budget, which is certainly not good for your business.

 

Scope Creep

 

Sometimes also known as feature creep or requirement creep, scope creep is becoming more rampant in the IT industry. It is an extension or expansion of an IT task because the hired expert can't resolve the issues immediately. Instead, the original problem branches out into several other issues, so the scope of the task keeps increasing. By the time everything is resolved, it will have taken up much more time and cost much more money than expected.

 

Speaks in Very Technical Terms

 

Some IT professionals speak in very technical terms. This practice is a problem when talking to clients who are not tech-savvy. Perhaps they are so used to geek-speak that it has become part of their daily language, and they assume that everyone else understands what they are talking about, even when the client has no clue.

 

Some IT guys intentionally speak in technical terms to show that they are the expert and know more than the client about technical matters. While this may be true, taking on a condescending tone will not help anyone. It is much better to hire an IT guy to educate the clients about the system instead of making them feel dumb.

 

Bad Customer Service

 

The IT industry is a service-intensive industry, so it can be perfectly natural to expect that you would get great, or at least decent, customer service from them. You are paying for the service, so you should not settle for anything less. At the first sign of bad customer service, many companies would not hesitate to fire the IT guy because so much time is wasted.

 

Conclusion

 

The best way to avoid hiring a bad IT guy would mean being more meticulous in your search. Don't be afraid to be choosy when selecting from applicants. Read through their CVs very carefully and pick only those that seem reliable and professional. And always check references.

 

During the interviewing process, screen the applicants thoroughly by asking them the right questions. Based on their answers to these questions, you will be able to decide on whether they are the right person for the job or not. Considering hiring someone to manage your IT? Contact us today!

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Is Cloud Storage as Secure as We Need It To Be?

Is Cloud Storage as Secure as We Need It To Be?

We frequently encourage our clients to consider the cloud as a viable option for their data storage needs, be they someplace to store a copy of their data backup or even their primary storage option. Having said that, it is important that we clarify that this cloud storage needs to be secure. Let’s explore how to ensure that much is true.

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Some Places Encryption Should Be Used Frequently

Some Places Encryption Should Be Used Frequently

Protecting your organization’s data is a major focus of businesses these days, especially as threats grow more powerful and they better learn to penetrate the countless safeguards put into place. Let’s go over how encryption can help you cover all your bases—especially if hackers do manage to get through your security precautions.

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Here are Some of the Most Popular Technology Resolutions for 2022

Here are Some of the Most Popular Technology Resolutions for 2022

With every new year comes new resolutions designed to help you defeat bad habits and bring better ones into your organization. Here are a couple of resolutions you can adopt for your business, particularly in terms of technology management and IT.

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Knowledge Workers and How they Fit Into the Remote Workplace

Knowledge Workers and How they Fit Into the Remote Workplace

You might think that remote work for specific positions is taking off, and while this is true for some, it’s not necessarily the case for all. Knowledge workers, for example, are seeing fewer and fewer new job postings, as evidenced by a report from Braintrust. This report analyzed 150,000 new job postings and had some surprising results on the remote work front.

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Your IT Guy vs. a Managed Service Provider

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There is no question that reliable IT support is a necessity for all of us, including small businesses. The reason is that most transactions and business functions are completed online. Business owners need to decide on the type of IT support they need. Whether that be an internal IT department or a Managed Service Provider. Let’s take a look at some typical IT scenarios.

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Checking In on Windows 11 Adoption

Checking In on Windows 11 Adoption

Has your business implemented the next iteration of the Windows operating system yet, Windows 11? If not, you’re not alone; adoption has been progressing at a snail’s pace, and according to industry professionals, it’s not going to ramp up for quite some time. Still, recent surveys and polls indicate that Windows 11 adoption is far lower than expected, and there is even some discrepancy between reports.

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Businesses Need to Focus on Security with Remote Workers

Businesses Need to Focus on Security with Remote Workers

There are plenty of companies that have implemented remote work policies to combat the isolation forced upon us by the COVID-19 pandemic. Some businesses even had to resort to downsizing or shutting their doors completely because they could not adapt to these circumstances. Today, as we enter 2022, we thought we would take a look at the role security plays in an effective remote work policy.

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The Top 5 Red Flags in the IT Industry

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All businesses today rely heavily on IT support. Some have their own in-house IT experts, while many others choose to hire managed service providers, or MSPs, to perform specific IT functions for their company. These services are needed to oversee the office hardware and software and stay ahead of the competition. Like all industries, the IT industry has a few red flags that need to be addressed. 

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Let’s Look at Some of the Virtual Threats

Let’s Look at Some of the Virtual Threats

Network security is challenging for many businesses, and it’s largely because of the large number of various threats that populate the Internet. Some companies simply don’t know what the correct measures to take are, leaving themselves vulnerable to these threats on both a security standpoint and an employee training standpoint. We’ll delve into some of these threats and how they can be addressed.

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Procuring the Right Hardware Can Be a Difficult Process

Procuring the Right Hardware Can Be a Difficult Process

A time may come when your business needs new hardware, so you will have to make the best and most educated decisions when it’s time to do so. This process can be difficult without the help of your resident tech professional, though. Maybe we can give you a hand!

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Here Are Some of the Best Outlook Shortcuts

Here Are Some of the Best Outlook Shortcuts

Microsoft Outlook, just like its sibling solutions Word and Excel, has several keyboard shortcuts that are designed to make navigating and using the application easier than ever. We’ve put together a short list of the ones that you might need to know so that you can take your productivity to the next level.

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Remember These Tips if You Are Traveling During the Holidays

Remember These Tips if You Are Traveling During the Holidays

If you are traveling this holiday season to bridge the gaps created during the COVID-19 pandemic, then you’ll want to take specific precautions about your technology. Here are some of the best ways you can keep your technology secure while you travel from point A to point B, as well as how we can help you do so!

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Cybersecurity Insurance to Protect Your Data

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Cybersecurity is one of the foremost concerns of many companies today. Especially for small and medium businesses that utilize online sales. To face these unforeseeable attacks, you can prepare ahead of time by taking out a dependable cybersecurity insurance plan. This coverage gives you a chance to recoup what you might potentially lose in the face of a cyber-attack.  

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Give Your Organization the Gift of Technology

Give Your Organization the Gift of Technology

Each year we try to come up with a creative Christmas article that ties IT into one of the many holiday fables, but this year we thought we would just forgo the pageantry and talk a little bit about how important our client’s are and what we can do to help take them where they want to go.

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IT Management’s Biggest Challenge can be Settled with Managed Services

IT Management’s Biggest Challenge can be Settled with Managed Services

How does your business manage its IT resources? Do you have a chief information officer, or CIO, in-house who manages everything related to your technology? If not, who is the one responsible for managing and maintaining your systems? If you don’t know the answer to this question, we have a reality check for you: you need to.

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WARNING: Widespread Log4j Vulnerability is a Massive Danger to Businesses

WARNING: Widespread Log4j Vulnerability is a Massive Danger to Businesses

Before this week, you probably never heard about Log4j. Right now, though, it’s the biggest topic in cybersecurity due to a massive vulnerability that is estimated to affect millions of devices. Your business needs to take this seriously.

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Disaster Data Recovery: Are You Prepared?

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Most businesses have now gone digital, taking their processes online and storing data in the cloud and whatnot. While speedier transactions and greater portability make this technique very convenient, it also poses some risks. One of these is the risk of digital disasters and possible security breaches from all directions. In other words, if you aren't vigilant, all of your company's data can be stolen or encrypted. Do you have a disaster data recovery plan in place that meets all of your requirements?

Unforeseen Disasters and Breaches in 2021

In recent years, there have been numerous disasters that have affected global companies in different industries. Most of the attacks in 2021 came in the form of ransomware that took advantage of human gullibility.

The electronics company Acer took a hard blow in cyber-attacks in 2021. Overall, they ended up dealing with a $50 million ransom demand that a notorious hacking entity called ReEvil supposedly asked for in exchange for the return of a massive amount of stolen digital data.

In April of this year, Facebook suffered a security breach that exposed the personal information of over 530 million users. Screen scraping is a technique used by hackers to get information from websites. It's how they were able to access the data files of almost 92% of LinkedIn members and obtain personal details like emails or phone numbers!

Because of the lockdowns and work-from-home setups, previously protected information became exposed in the digital world. Luckily, most companies had reliable security policies that protected data coming in and out of their office networks. However, with most individuals working remotely and using devices, it is difficult for a corporation to keep control over their security network, necessitating an upgrade.

The Importance of Proper Preparation and Safeguarding Your SMB

Business owners often make the mistake of believing that something like this will never happen to their company. They like to believe that because they are a tiny firm, no hacker would be interested in attempting to compromise them. As a result, many don't even bother to take precautionary measures to protect their small or medium-sized businesses from potential threats.

Unfortunately, small and medium-sized businesses are easy to crack and are typical targets of these hackers. Many companies lack the appropriate infrastructure and security tools to protect themselves from cyberattacks. To keep from being a victim, you must partner with a managed services provider that can provide you with an ironclad disaster data recovery plan.

Creating a Good Disaster Recovery Plan

Disaster data recovery is a serious matter that should not be taken lightly. The process of developing this plan entails a great deal of deliberation and decision-making.

Begin by defining a sensible recovery time objective (RTO). This process is the amount of time you expect to be fully back on track after disaster strikes. The shorter the RTO, the more expensive the disaster data recovery will be, so you need to consider this.

Also, make sure to clearly outline the duties and responsibilities of each individual employee in your organization. In addition, establish a clear communication plan as well as security protocols.

Of course, the most crucial parts of disaster data recovery are having offsite data backup and installing dependable and updated anti-spyware tools on all the devices used for business procedures. You should also test your disaster recovery plan with your staff. That is the only way to find out if it works.

Hire a Professional MSP for Disaster Recovery

As you can imagine, disaster recovery is a complex matter. If you want to know that your plan can protect you, the best option is to have a fully managed disaster data recovery solution from a reliable MSP. 2021 slammed us with a plethora of serious security threats for SMBs, and it’s scary to think of what 2022 might bring.

Ensure the safety of your company now before it is too late! Contact us today, and we will show you how.

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Hackers Aren’t Always Thieves

Hackers Aren’t Always Thieves

When we think about security and hackers, it’s easy to think of them all as the bad guys. However, this is far from the truth. Just like with other areas of life, there is a shade of gray involved with hacking, and there are good guys that use these skills to benefit others while the bad guys try to exploit them for their gain.

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Learn more about what Pileus Technologies can do for your business.

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Call us today
(316) 350-7101
(877) 706-5550

800 East 1st Street N Suite 390
Wichita, Kansas 67202

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Sometimes the last thing you want to do is stare at a bright computer screen and have the white glare bother your eyes. While we know that staying away from computers and devices is particularly hard, especially in the office environment, a...

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